Last updated: October 2026

Services

We collect waste on the schedule agreed for your service area and plan. Collection days may change around public holidays; we will notify you in advance.

Customer responsibilities

Place waste at the agreed collection point by 7:00 am on collection day.
Do not place hazardous, medical, chemical or explosive waste in general refuse.
Keep your contact details up to date.

Billing & payment

Invoices are issued in advance for each billing cycle and are due within 14 days. Accounts more than 30 days overdue may have services paused until settled. Always use your account number as the payment reference.

Complaints

You can report missed pickups or other issues online at any time. Every report receives a reference number and is tracked to resolution.

Cancellation

You may cancel your subscription with 14 days' notice. Prepaid periods are not refundable except where required by law.

Liability

Our liability is limited to the value of the service fees paid for the affected period, except where the law provides otherwise.