Help centre
Frequently Asked Questions
Quick answers about schedules, billing, payments and reporting.
services
Request collection online or call us. We confirm your route and fees within one working day and send your account number by SMS.
Sacol Ventures (Sacol Kenya) provides scheduled garbage collection and waste management for homes, businesses, schools and institutions across Nakuru County — including Kabarak, Milimani, Section 58, Pipeline, Lanet, Kiamunyi, London, Naka, Bondeni, Salgaa and Rongai.
Request collection online or call us. We confirm your Nakuru route and fees within one working day and send your account number by SMS.
We collect in Kabarak, Milimani, Section 58, Pipeline, Lanet, Kiamunyi, London, Naka, Bondeni, Town Centre, Salgaa, Mosop, Rongai and nearby areas. Check Service Areas or request coverage for your estate.
Yes. We provide fumigation and pest control for schools, hospitals, industries, offices and homes across Nakuru. Request a fumigation quote online.
Use Report an issue on our website, choose missed collection, and share your location. You get a reference number and SMS updates until it is resolved.
billing
Fees depend on your location, waste volume and collection frequency. Request a quote online and we will confirm pricing for your Nakuru estate within one working day.
Yes. Sacol invoices are paid via M-Pesa PayBill using your Sacol account number as the reference. Receipts appear in your customer portal.