Secure · No account required

Report a service issue

Missed collection at your home or estate, fumigation, hazardous waste or billing — get a reference and track progress by SMS.

What happened
2 Details
3 Contact & submit

Service issue

Fields marked * are required.

What is it about? *

Missed collection at home / estate Spillage during collection Billing or account issue Crew conduct Damaged or missing bin Fumigation service issue Hazardous waste handling issue

Short title

Optional — e.g. “Bins not collected on Tuesday”

Description

0/3000

Service area / zone

Estate / neighbourhood

Exact location / landmark

Pin the location (optional)

Customer account no.

Optional — helps us find your account faster

Invoice / receipt no.

For billing or payment issues

Photos or documents (optional, up to 5 · JPG, PNG, WEBP, PDF · 5 MB each)

Tap to add photos or documents Location metadata is removed from photos for your privacy.

Fast acknowledgement

Every report gets a reference instantly and is routed to the responsible team.

Private & secure

Contact details are encrypted and never shown on public tracking pages.

Track anytime

Use your reference and PIN to follow progress and reply to questions.